Privacy Policy

We collect information you provide directly to us when using CalmConnect Portfolio:

• Account Information: When you create an account, we collect your name, email address, and encrypted password through Firebase Authentication.
• Service Requests: When you submit a service request, we collect your name, phone number, preferred service type, project timeline, and any additional details you provide.
• Consultation Bookings: When you book a consultation, we collect your name, email, preferred date and time slot, and your message or inquiry details.
• Chat Messages: Any messages you send through our built-in chat system are stored to facilitate communication about your project.
• Payment Information: Payment transactions are processed securely through Stripe. We do not store your full credit card details on our servers.

We use the information we collect to:

• Create and manage your account on our platform
• Process your service requests and consultation bookings
• Communicate with you about project progress, updates, and support
• Process payments through our secure payment partner (Stripe)
• Send you relevant updates about our services, blog posts, and company news (with your consent)
• Improve our platform, services, and user experience
• Detect and prevent fraudulent or unauthorized activity

We use the following technologies to enhance your experience:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website, including page views, session duration, and traffic sources. This data is anonymized and used solely for improving our services.
• Firebase: Our platform is built on Google Firebase, which may use cookies and local storage for authentication sessions and performance monitoring.
• Essential Cookies: These cookies are necessary for the proper functioning of the website, including login sessions and security tokens.

You can manage cookie preferences through your browser settings at any time.

All financial transactions on CalmConnect Portfolio are processed through Stripe, a PCI-DSS compliant payment processor. When you make a payment:

• Your payment details are transmitted directly to Stripe via encrypted channels
• We do not store your complete credit or debit card number on our servers
• We retain a transaction reference and receipt for record-keeping purposes
• Stripe's privacy policy governs how your payment information is handled on their end

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Firebase Security Rules to restrict database access to authorized users only
• Encrypted password storage — we never store passwords in plain text
• Regular security reviews and updates to our infrastructure

We retain your personal data for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time by contacting us.

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Delete your account and all associated personal data
• Withdraw consent for marketing communications at any time
• Export your data in a portable format upon request

To exercise any of these rights, please contact us at the email address below.

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

• Email: contact@calmconnectportfolio.com
• Website: calmconnect.tech